At Quantum Leap Learnings Pvt Ltd, we strive to provide the highest quality coaching services to our clients. We understand that sometimes circumstances change, and you may need to request a refund. Our refund policy is designed to ensure transparency, fairness, and a seamless experience for our clients.
Refund Eligibility:- Refund requests must be made within 30 days from the date of payment.
- Refunds are applicable only to the unused portion of the service. Any sessions or services already rendered will be deducted from the refund amount.
- The refund process will be initiated after verifying the request and confirming the eligibility criteria.
Refund Process:
- Upon receiving a refund request, our team will acknowledge the request within 24 hours.
- The request will be reviewed, and additional information may be requested if necessary.
- Once the review is complete, and the request is approved, the refund will be processed within 7 to 10 business days.
- Refunds will be credited to the original method of payment used during the transaction. For payments made through credit/debit cards or online banking, the amount will be refunded to the respective bank account.
Special Conditions:
In the case of partial refunds, the amount will be calculated based on the services utilised up to the point of the refund request.
If the payment was made using promotional codes or discounts, the refund amount will be adjusted accordingly.